Courier companies need a program to track customers that request a delivery, details about the package, and who will be delivering the package to the recipient. The central person responsible for a smooth transaction is the operations manager or dispatcher. In the 'old days', this was done on a chalk board or white board. Now shipments show up on a single screen, making it easier to follow up on the deliveries. Each shipment typically is assigned a waybill number. Often multiple waybills (packages) are consolidated and shipped by a common carrier (truck, airline, ocean vessel). These waybills travel under one Master Waybill Number. A delivery agent is responsible for breaking apart the consolidation and getting each packages delivered. The software program should simplify the consolidation of these shipments.
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